Shipping Policy

COMPANY NAME: Zhengzhou Xiaoleya Network Technology Co., Ltd.

COMPANY ADDRESS: Room 506, Building B, Lvdu Plaza, No. 76 Zhengbian Road, Guancheng Hui District, Zhengzhou City, Henan Province

Contact Phone Number: +1(929)568-9051

Shipping Policy – Dymoro®

Last Updated: September 10, 2026

At Dymoro®, we are committed to providing reliable and efficient shipping services for customers in the United States and around the world. Our automotive accessories are carefully prepared and shipped through trusted logistics and fulfillment partners to provide a smooth and convenient delivery experience.

Where Do Our Products Ship From?

Some Dymoro® products are shipped directly from our partnered warehouses, while other items may be prepared and shipped from fulfillment facilities located in the United States, Canada, and Australia.

Our fulfillment network allows us to provide efficient shipping options and serve customers across different regions.

Depending on product availability and your delivery destination, your order may be shipped from the fulfillment location best suited to your order.

The shipping origin of an order does not necessarily indicate the country in which Dymoro® or its business operator is located.

When Can I Expect to Receive My Shipment?

All orders are processed and prepared for shipment within 5 business days after the order is placed.

Business days generally exclude weekends and applicable public holidays.

After your order has shipped, the estimated delivery time is:

10–20 Business Days

Delivery times are estimates and may vary depending on:

  • Shipping destination
  • Product availability
  • Carrier availability
  • Customs clearance procedures
  • Local delivery conditions
  • Order volume
  • Weather conditions
  • Transportation disruptions

Please note that occasional delays may occur due to customs inspections, severe weather, carrier delays, peak shopping periods, or other circumstances outside our reasonable control.

Processing time and shipping time are separate. The estimated delivery period begins after the order has been processed and handed over to the applicable carrier.

How Can I Track My Order?

Once your Dymoro® order has been shipped, a tracking number will be sent using the contact information provided during checkout.

You can use your tracking number to check the latest delivery status through:

17TRACK — www.17track.net

Please allow some time after receiving your shipping confirmation for tracking information to become available.

In some cases, tracking updates may take several business days to appear after the parcel has entered the carrier's network.

Tracking information is provided by the applicable carrier or logistics provider and may not update continuously while a package is in transit.

Shipping Fees

We offer worldwide shipping.

Orders with a discounted merchandise subtotal of US$29.97 or more qualify for free standard shipping.

For orders below US$29.97, a flat standard shipping fee of:

US$2.99 per order

applies.

The free-shipping threshold is calculated based on the merchandise subtotal after discounts and before any applicable taxes, duties, import charges, or other fees.

For example:

  • Discounted merchandise subtotal of US$29.97 or more → Free Standard Shipping
  • Discounted merchandise subtotal below US$29.97 → US$2.99 Standard Shipping

Shipping charges, if applicable, will be displayed before you complete your purchase.

From time to time, Dymoro® may offer additional promotional shipping offers. Where a promotional shipping offer applies, the applicable terms will be displayed on the website or during checkout.

Which Countries Do You Ship To?

Dymoro® currently ships worldwide, subject to carrier availability, logistics restrictions, legal restrictions, and destination-specific limitations.

Our automotive product selection may include:

  • Car cleaning tools
  • Handheld car vacuums
  • Windshield cleaning accessories
  • Car detailing brushes
  • Seat gap organizers
  • Backseat organizers
  • Trunk organizers
  • Car seat cushions
  • Car neck pillows
  • Phone mounts
  • Portable tire inflators
  • Emergency flashlights
  • Vehicle escape tools
  • Other automotive accessories

Shipping availability may vary by product and destination.

If shipping to your location is temporarily unavailable because of carrier, logistics, regulatory, or operational restrictions, our customer service team will contact you regarding your order where reasonably possible.

If an order cannot be fulfilled or delivered to the selected destination, we may cancel the affected order and issue any applicable refund in accordance with our policies.

How Can I Change My Shipping Address?

Shipping address changes are accepted only before:

11:00 PM (PDT, GMT-7) on the same day the order is placed.

If you need to correct or update your shipping information, please contact Dymoro® Customer Support as soon as possible through the contact options available on our website.

Please include:

  • Your order number
  • Your full name
  • Your current shipping address
  • Your corrected shipping address

Once an order has been shipped or transferred to the carrier, we may no longer be able to modify the delivery address.

Customers are responsible for ensuring that all shipping information is complete and accurate before submitting an order.

We will make reasonable efforts to process eligible address-change requests, but changes cannot be guaranteed once order processing or fulfillment has begun.

Can I Ship My Order to an Address Different From My Billing Address?

Yes.

You may select a shipping address that is different from your billing address when placing your Dymoro® order.

Please make sure your shipping information is complete and accurate before completing checkout.

This should include, where applicable:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State, province, or region
  • ZIP or postal code
  • Country
  • Contact information

Incorrect or incomplete shipping details may result in delivery delays, unsuccessful delivery attempts, or returned packages.

How Is My Order Shipped?

Orders are processed and shipped during regular business days, excluding weekends and applicable holidays.

  • Orders placed Monday–Friday will be processed according to our normal fulfillment schedule.
  • Orders placed on Saturday or Sunday will begin processing on the following business day.
  • Orders placed during holidays, seasonal sales, or high-volume promotional periods may require additional processing time.

Dymoro® works with third-party shipping carriers, fulfillment providers, and logistics partners.

The carrier used for your order may vary depending on:

  • Delivery destination
  • Product availability
  • Fulfillment location
  • Package size and weight
  • Available logistics services
  • Carrier capacity

We cannot guarantee that a particular carrier or fulfillment location will be used for every order.

Multiple Packages

If your order contains multiple Dymoro® products, some items may be shipped separately depending on product availability and fulfillment location.

As a result, you may receive:

  • More than one package
  • Separate tracking numbers
  • Packages arriving on different days

This is normal and does not necessarily mean that any part of your order is missing.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments unless otherwise clearly disclosed during checkout.

For purposes of determining whether your order qualifies for free shipping, the shipping threshold is based on the applicable discounted merchandise subtotal of the qualifying order, rather than the number of packages used to fulfill that order.

Customs, Duties & Import Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other local government charges may apply depending on the destination.

Unless otherwise stated during checkout, these charges are generally determined by local customs or government authorities and are the responsibility of the customer.

Dymoro® does not control:

  • Local customs charges
  • Import duties
  • VAT or other local taxes
  • Tax rates
  • Customs inspection procedures
  • Customs clearance times
  • Brokerage or handling fees imposed by third parties

The US$29.97 free-shipping threshold applies only to standard shipping charges and does not automatically include or waive customs duties, VAT, import taxes, or other government or third-party charges.

Customs processing may also affect estimated delivery times.

Delayed Packages

Occasional shipping delays may occur because of:

  • Severe weather
  • Carrier disruptions
  • Customs inspections
  • Holiday shipping volume
  • Transportation delays
  • Local delivery conditions
  • Incorrect shipping information
  • Peak promotional periods
  • Other circumstances beyond our reasonable control

If your package appears significantly delayed, please check your tracking information first.

If you still need assistance, contact Dymoro® Customer Support and provide your order number and tracking information.

We will review the available shipping information and assist you where reasonably possible.

Lost Packages

If tracking information indicates that your package may have been lost during transit, please contact our customer support team.

Please provide:

  • Order number
  • Tracking number
  • Customer name
  • Delivery information
  • Details regarding the issue

We will review the available tracking information and, where appropriate, work with the relevant carrier or logistics provider.

Depending on the circumstances and applicable policies, an appropriate resolution may include a replacement, refund, or other remedy.

Damaged Packages

If your package arrives damaged, please contact us as soon as reasonably possible.

To help us review your request, please provide:

  • Your order number
  • Tracking number
  • Description of the damage
  • Clear photos of the packaging
  • Clear photos of the affected product

Please retain the product and original packaging while your request is being reviewed where reasonably possible.

Depending on the circumstances, an appropriate solution may include a replacement, refund, or other remedy in accordance with our applicable policies.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Delivery problems may occur because of:

  • Incorrect street addresses
  • Missing apartment or unit numbers
  • Incorrect ZIP or postal codes
  • Incorrect recipient names
  • Incomplete shipping information
  • Invalid contact information
  • Addresses changed after shipment
  • Other customer-provided address errors

If you notice an error shortly after placing your order, contact customer support as quickly as possible.

We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once fulfillment has begun or the package has been transferred to the carrier.

Nothing in this section limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection law.

Failed Delivery Attempts

If a carrier is unable to successfully deliver your package, the package may:

  • Be held at a local delivery facility
  • Be scheduled for another delivery attempt
  • Require customer pickup
  • Be redirected where supported by the carrier
  • Be returned to the sender

Customers should monitor tracking information and follow any instructions provided by the carrier.

If a parcel is returned to sender, please contact Dymoro® Customer Support so that we can review the circumstances and determine the available next steps under our applicable policies.

Order Processing During Holidays

Orders placed during major U.S. holidays or high-volume promotional periods may experience additional processing or delivery time.

This may include periods around:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Black Friday
  • Cyber Monday
  • Christmas
  • Other major holidays or promotional events

Shipping or fulfillment delays may also occur during public holidays observed in fulfillment or transit locations outside the United States.

We appreciate your patience during these high-volume periods.

Customer Support

If you have questions regarding:

  • Shipping
  • Tracking
  • Delivery status
  • Address changes
  • Missing packages
  • Damaged shipments
  • Multiple shipments
  • Shipping fees
  • Free-shipping eligibility
  • Customs or duties
  • Your order

please contact Dymoro® Customer Support through the contact information provided on our website.

When contacting us about an existing order, please include your order number and, where available, your tracking number so that we can review your request more efficiently.


Business Information

Dymoro® is operated by Zhengzhou Xiaoleya Network Technology Co., Ltd.

Company: Zhengzhou Xiaoleya Network Technology Co., Ltd.

Address:
Room 506, Building B, Lvdu Plaza
No. 76 Zhengbian Road
Guancheng Hui District
Zhengzhou City, Henan Province
450000, China

Email: service@dymoro.com