Purchase Terms

COMPANY NAME: Zhengzhou Xiaoleya Network Technology Co., Ltd.

COMPANY ADDRESS: Room 506, Building B, Lvdu Plaza, No. 76 Zhengbian Road, Guancheng Hui District, Zhengzhou City, Henan Province

Contact Phone Number: +1(929)568-9051

Purchase Terms – Dymoro®

Last Updated: September 10, 2026

These Purchase Terms (“Purchase Terms”) apply to purchases made through dymoro.com.

Dymoro® is operated by Zhengzhou Xiaoleya Network Technology Co., Ltd., and unless otherwise required by applicable law, the contract for your purchase is entered into with Zhengzhou Xiaoleya Network Technology Co., Ltd.

In these Purchase Terms, “Dymoro,” “Dymoro®,” “we,” “us,” and “our” refer to Zhengzhou Xiaoleya Network Technology Co., Ltd., operating under the Dymoro® brand.

These Purchase Terms govern product purchases, pricing, order acceptance, payment, shipping, cancellation, returns, refunds, and other matters directly related to purchases made through our online store.

Your general access to and use of dymoro.com, including intellectual property, prohibited website uses, website availability, and other general website matters, are governed separately by our Terms of Use.

By placing an order through dymoro.com, you acknowledge that you have reviewed these Purchase Terms and the store policies incorporated into them by reference.

1. Contracting Party

The Dymoro® online store is owned and operated by:

Zhengzhou Xiaoleya Network Technology Co., Ltd.

Unless applicable law requires otherwise, any purchase contract formed through dymoro.com is between the customer placing the order and Zhengzhou Xiaoleya Network Technology Co., Ltd.

Brand: Dymoro®

Company Address:
Room 506, Building B, Lvdu Plaza
No. 76 Zhengbian Road
Guancheng Hui District
Zhengzhou City, Henan Province
450000, China

Email: service@dymoro.com

2. Product Information

Dymoro® offers automotive accessories and vehicle convenience products, which may include:

Car cleaning tools
Handheld car vacuums
Windshield cleaning accessories
Automotive detailing brushes
Seat and trunk organizers
Car seat cushions
Car neck pillows
Phone mounts
Portable tire inflators
Emergency flashlights
Vehicle escape tools
Roadside safety accessories
Other automotive products

We make reasonable efforts to present product descriptions, photographs, specifications, dimensions, colors, materials, compatibility information, included accessories, and other product information accurately.

However, minor differences may occur because of:

Screen or display settings
Lighting and photography
Measurement methods
Manufacturing tolerances
Product updates or improvements
Differences between individual production batches

Customers should review the applicable product page before purchasing.

Nothing in these Purchase Terms limits any rights or remedies available where a product is defective, damaged, misdescribed, or otherwise fails to comply with applicable consumer protection law.

3. Vehicle Compatibility

Certain Dymoro® products may be designed to work with a wide range of vehicles, but this does not mean every product is compatible with every make, model, model year, or vehicle configuration.

Before purchasing, customers should review relevant information concerning:

Product dimensions
Vehicle compatibility
Seat or headrest configuration
Air vent configuration
Console dimensions
Trunk or cargo dimensions
Tire valve compatibility
Electrical specifications
Charging requirements
Installation requirements

Where compatibility information is provided on a product page, customers should review that information before placing an order.

If a product does not conform to the description or compatibility representations provided by us, any applicable statutory consumer rights remain unaffected.

4. Prices

Unless otherwise stated, prices displayed on dymoro.com are shown in U.S. dollars (USD).

The price applicable to your purchase will generally be the price displayed at checkout when the order is submitted, subject to:

Applicable discounts
Promotional offers
Taxes
Shipping charges
Import duties or other charges where applicable
Correction of obvious pricing errors where permitted by law

We may change product prices for future orders at any time.

A later price change does not retroactively change the agreed price of an already accepted order unless otherwise permitted or required by applicable law.

5. Promotions and Discount Codes

Dymoro® may offer:

Promotional discounts
Bundle pricing
Coupon codes
Limited-time offers
Minimum-purchase promotions
Free-shipping promotions
Other promotional offers

Promotions may be subject to additional conditions displayed with the relevant offer.

Unless otherwise stated:

Promotional codes have no cash value
Discounts may apply only to eligible products
Promotions may have expiration dates
Certain promotions may have minimum-purchase requirements
Some promotions may be limited by region
Multiple promotional codes may not be combinable

Fraudulent, abusive, or unauthorized use of promotions may result in cancellation of the affected discount or order where permitted by applicable law.

6. Placing an Order

To place an order, you must provide accurate and complete information required for checkout.

This may include:

Name
Billing information
Shipping address
Email address
Phone number
Payment information

You are responsible for reviewing your order before submitting it.

Submitting an order constitutes an offer to purchase the selected products under these Purchase Terms.

An automated order confirmation confirms that we received your order. It does not necessarily mean that your order has been finally accepted.

7. Order Acceptance and Contract Formation

A purchase contract is formed when we accept your order in accordance with our order-processing procedures, subject to applicable law.

We may decline or cancel an order before final acceptance for legitimate reasons such as:

Product unavailability
Incorrect pricing or product information
Payment authorization failure
Suspected fraud
Duplicate or unusual transactions requiring verification
Technical errors
Inventory errors
Legal or regulatory restrictions
Delivery restrictions

If we cancel an order after payment has already been collected, we will issue any applicable refund to the original payment method.

Where applicable law defines contract formation differently, the mandatory legal rule will apply.

8. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may:

Cancel the unavailable item and issue an applicable refund; or
Where appropriate, offer an alternative product for your consideration

We will not substitute a materially different product without your agreement where consent is required.

If only part of a multi-item order is unavailable, the remaining available items may still be fulfilled where appropriate.

9. Payment

Payment must be successfully authorized before an order can be processed.

Available payment methods may include:

Credit cards
Debit cards
PayPal
Digital payment methods
Other payment options displayed at checkout

Payments may be processed by third-party payment service providers.

Dymoro® does not ordinarily store complete credit or debit card numbers directly on our own systems.

Your use of a third-party payment provider may also be subject to that provider's terms and privacy practices.

10. Payment Verification and Fraud Prevention

To protect customers and our business, we may take reasonable measures to verify orders or payment activity.

These measures may include:

Reviewing unusual transactions
Requesting additional verification
Confirming billing or shipping information
Temporarily holding an order while verification is completed
Declining transactions that reasonably appear fraudulent or unauthorized

We will only request information reasonably necessary for legitimate verification, security, fraud-prevention, or legal purposes.

11. Taxes, Customs Duties and Import Charges

Depending on your delivery destination, an order may be subject to:

Sales tax
VAT
Customs duties
Import taxes
Brokerage charges
Other government-imposed fees

Any taxes collected directly by us will be shown where applicable during checkout.

For international orders, customs duties, VAT, import taxes, brokerage charges, or other local fees imposed after shipment may be the customer's responsibility unless otherwise stated during checkout or required by applicable law.

Additional information is available in our Shipping Policy.

12. Shipping Fees

Shipping charges are governed by our Shipping Policy, which forms part of these Purchase Terms.

Our standard shipping rule is:

Orders with a discounted merchandise subtotal of US$29.97 or more qualify for free standard shipping.

For orders below US$29.97, a flat standard shipping fee of US$2.99 per order applies.

The free-shipping threshold is calculated using the merchandise subtotal after discounts and before applicable taxes, duties, import charges, or other fees.

Any applicable shipping charge will be displayed before completion of checkout.

If a promotional shipping offer differs from the standard rule, the applicable promotion terms will be displayed on the website or at checkout.

13. Shipping and Delivery

Orders are fulfilled through third-party carriers, logistics providers, and fulfillment partners.

Order processing and delivery are governed in more detail by our Shipping Policy.

Orders are generally processed within the processing period stated in the Shipping Policy.

After shipment, estimated delivery is generally:

10–20 business days

unless another delivery estimate is specifically displayed for the relevant order or destination.

Delivery estimates are not guaranteed and may be affected by:

Carrier delays
Customs processing
Severe weather
Destination
Product availability
Local delivery conditions
Transportation disruptions
High-volume periods
Circumstances outside our reasonable control

Nothing in this section limits rights available to consumers for delayed or failed delivery under applicable law.

14. Shipping Address

Customers are responsible for providing complete and accurate delivery information.

Before placing an order, please check:

Recipient name
Street address
Apartment or unit number
City
State, province, or region
ZIP or postal code
Country
Contact information

If you identify an address error after placing an order, please contact us as soon as possible.

Whether an address can be changed depends on the processing and fulfillment status of the order.

Detailed address-change rules are set out in our Shipping Policy.

15. Multiple Shipments

An order containing multiple items may be divided into separate packages depending on:

Inventory location
Product availability
Fulfillment arrangements
Carrier requirements

You may therefore receive:

Multiple packages
Different tracking numbers
Deliveries on different dates

You will not be charged additional standard shipping fees solely because we divide one qualifying order into multiple packages unless otherwise disclosed before purchase.

16. Risk of Loss and Delivery

Responsibility and risk relating to products during transportation will be determined in accordance with applicable law.

Nothing in these Purchase Terms transfers risk to a consumer earlier than permitted under mandatory consumer protection law.

If an order is lost, damaged, or affected during delivery, please contact Dymoro® Customer Support so that we can review the circumstances and provide any applicable remedy.

17. Order Changes and Cancellation

If you need to change or cancel an order, contact Dymoro® Customer Support as soon as possible.

Whether we can stop or modify the order depends on whether processing, preparation, fulfillment, or shipment has already begun.

Specific cancellation and order-change procedures are governed by our applicable Shipping Policy and Return & Refund Policy.

If an order can no longer be cancelled before shipment, this does not eliminate any return, withdrawal, refund, or cancellation right that applicable law separately gives you.

Nothing in these Purchase Terms limits any mandatory statutory cancellation or withdrawal rights.

18. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy, which forms part of these Purchase Terms.

The Return & Refund Policy explains matters including:

Return eligibility
Return periods
Product condition requirements
Return authorization
Return addresses and instructions
Return shipping costs
Damaged or defective products
Incorrect products
Refund processing
Exchanges
Non-returnable items

Customers should contact us before returning a product.

Do not return a product without prior authorization.

After an eligible return request is approved, we will provide the applicable return address and return instructions based on the order and fulfillment location.

Nothing in these Purchase Terms limits any mandatory rights available to consumers under applicable law.

19. Refund Processing

Refund eligibility is determined under our Return & Refund Policy and applicable law.

Approved refunds are generally issued to the original payment method.

Once an approved refund has been processed by us, it will generally be issued to the original payment method within:

5–10 business days

Additional processing time may be required by your bank, card issuer, or payment provider, and those additional processing times are outside our control.

This section is intended only as a summary. The full refund rules are contained in our Return & Refund Policy.

20. Damaged, Defective or Incorrect Products

If an item arrives:

Damaged
Defective
Incomplete
Incorrect
Materially different from what was ordered

please contact Dymoro® Customer Support as soon as reasonably possible.

We may request relevant information such as:

Order number
Description of the problem
Photos
Videos where helpful
Packaging information

Depending on the circumstances, available remedies may include:

Replacement
Refund
Replacement parts
Other remedies provided by applicable law

Nothing in this section limits statutory rights relating to defective or non-conforming goods.

21. Product Use and Installation

Products should be used only for their intended purposes and in accordance with applicable instructions, specifications, and safety warnings.

Depending on the product, customers should take reasonable care to:

Follow installation instructions
Confirm vehicle compatibility
Keep products clear of airbags
Avoid interference with pedals or steering
Maintain clear driver visibility
Use electrical products within stated specifications
Follow charging instructions
Observe stated pressure or capacity limits
Secure organizers and mounts before driving
Inspect products for damage or wear

To the extent permitted by applicable law, we are not responsible for damage caused by misuse, unauthorized modification, improper installation, or use outside stated product specifications.

Nothing in this section excludes liability or consumer rights that cannot lawfully be excluded.

22. Automotive and Roadside Safety Products

Certain products sold through Dymoro® may be intended for automotive emergency preparedness or roadside use, including:

Tire inflators
Emergency flashlights
Seatbelt cutters
Window-breaking tools
Other roadside accessories

These products are supplemental tools and are not substitutes for:

Professional emergency services
Roadside assistance
Proper vehicle maintenance
Manufacturer safety procedures
Safe driving practices

Customers should read and understand relevant product instructions before an emergency occurs.

For example, certain laminated automotive glass may respond differently from tempered glass when used with conventional emergency window-breaking tools.

Always contact emergency services where appropriate.

23. Limitation of Liability for Purchases

To the maximum extent permitted by applicable law, Zhengzhou Xiaoleya Network Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential loss arising from:

Improper product use
Improper installation
Unauthorized modification
Incompatible vehicle use
Failure to follow safety instructions
Use outside stated product specifications
Events outside our reasonable control

Any limitation applies only to the maximum extent permitted by law.

Nothing in these Purchase Terms excludes or restricts:

Mandatory consumer protection rights
Liability that cannot legally be excluded
Statutory remedies for defective or non-conforming products
Any legal right that applicable law prohibits us from limiting

24. Relationship With Other Dymoro® Policies

These Purchase Terms should be read together with our:

Terms of Use
Privacy Policy
Shipping Policy
Return & Refund Policy

The Terms of Use primarily govern use of the website itself.

These Purchase Terms primarily govern transactions and purchases.

The Shipping Policy contains detailed shipping and delivery rules.

The Return & Refund Policy contains detailed cancellation, return, exchange, and refund rules.

Where a mandatory provision of applicable law conflicts with any store policy, the mandatory legal requirement will apply.

25. Changes to These Purchase Terms

We may update these Purchase Terms where reasonably necessary to reflect changes in:

Products
Pricing practices
Payment methods
Shipping arrangements
Business practices
Legal requirements

Updated versions will be posted on this page with an updated revision date.

Changes will apply prospectively from the effective date stated in the updated terms, except where applicable law requires otherwise.

Changes to these Purchase Terms do not retroactively reduce rights relating to an already accepted purchase unless permitted by applicable law.

26. Contact Information

If you have questions about:

A product
Pricing
Your order
Payment
Shipping
Delivery
Cancellation
Returns
Refunds
These Purchase Terms

please contact us using the information below.

Business Information

Dymoro® is owned and operated by Zhengzhou Xiaoleya Network Technology Co., Ltd.

Company: Zhengzhou Xiaoleya Network Technology Co., Ltd.