Return and Refund Policy

COMPANY NAME: Zhengzhou Xiaoleya Network Technology Co., Ltd.

COMPANY ADDRESS: Room 506, Building B, Lvdu Plaza, No. 76 Zhengbian Road, Guancheng Hui District, Zhengzhou City, Henan Province

Contact Phone Number: +1(929)568-9051

Return & Refund Policy – Dymoro®

Last Updated: September 10, 2026

At Dymoro®, we want every customer to shop for automotive accessories with confidence. If you are not completely satisfied with your purchase, please review our cancellation, return, and refund policy below.

Cancellation

We accept order cancellation requests before the product has been shipped or prepared for delivery.

If your cancellation request is approved before shipment, you will receive a full refund to your original payment method.

Please note that once an order has already been shipped, we may no longer be able to cancel it.

Nothing in this section limits any cancellation, withdrawal, return, refund, or other consumer rights that cannot be excluded under applicable law.

To request a cancellation, please contact Dymoro® Customer Support as soon as possible through the contact options available on our website.

Please include your order number when contacting us.

Returns

Dymoro® accepts returns for eligible products within 14 days after receiving your order.

To qualify for a return:

The item must be unused
The product must be in the same condition in which it was received
The item must include its original packaging
All included accessories, components, manuals, cables, adapters, or mounting hardware must be returned
A receipt or valid proof of purchase is required

Please contact our customer service team before returning any product.

Do not return products without prior authorization.

After your return request is approved, we will provide the applicable return address and return instructions based on your order and fulfillment location.

Do not send your purchase directly back to the manufacturer unless specifically instructed by us.

Returns sent without prior authorization or to an unauthorized address may be delayed or may not be accepted.

Used or Installed Automotive Products

For safety, compatibility, and product condition reasons, certain automotive accessories may not be eligible for return once they have been extensively used, modified, damaged, or improperly installed.

This may include, where applicable:

Car cleaning accessories
Seat and trunk organizers
Seat cushions and neck pillows
Phone mounts
Portable tire inflators
Emergency flashlights
Vehicle escape tools
Other automotive accessories

Products showing signs of excessive use, modification, misuse, improper installation, contamination, or customer-caused damage may not qualify for return unless they arrived damaged or defective.

Trying a product for basic fit or compatibility does not automatically make it non-returnable, provided it remains in resalable condition and otherwise meets the return requirements above.

Nothing in this section limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

Vehicle Compatibility

Customers are responsible for reviewing product dimensions, specifications, installation requirements, and compatibility information before purchasing.

Some Dymoro® products may not fit every vehicle, seat, air vent, console, trunk, tire valve, or interior configuration.

If you are unsure whether a product is compatible with your vehicle, we recommend reviewing the product specifications carefully before placing your order.

Returns related to compatibility may be accepted if the product otherwise meets our standard return conditions.

Return Shipping Costs

Customers are generally responsible for return shipping costs unless:

The item arrived damaged
The item was defective upon delivery
You received the wrong product
The return is required due to an error made by Dymoro®
Applicable law requires us to bear the return shipping cost

Customers will only be charged applicable return shipping costs once for an approved return.

Dymoro® does not charge restocking fees for approved product returns.

Original shipping fees may be non-refundable for voluntary returns unless otherwise stated or required by applicable law.

If a return results from a damaged, defective, incorrect, or otherwise non-conforming item for which Dymoro® is responsible, applicable shipping charges will be handled in accordance with the circumstances and applicable law.

Damaged, Defective or Incorrect Items

If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

Your order number
A description of the problem
Clear photos of the product
Photos of the packaging, if applicable
Photos or videos showing the issue, where helpful

Once reviewed, we may provide an appropriate resolution such as:

Replacement
Refund
Replacement parts or accessories
Other suitable remedy

The available resolution will depend on the circumstances and any rights available under applicable law.

Missing Parts or Accessories

If your Dymoro® product arrives with missing components, such as:

Charging cables
Adapters
Mounting parts
Straps
Accessories
Manuals
Other included components

please contact our customer support team with your order number and details of the missing item.

Where appropriate, we may arrange a replacement component, refund, or another suitable solution depending on the circumstances.

Refunds

Once your returned product is received and inspected, we will notify you that we have received your return.

We will then inform you whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method.

Once an approved refund has been processed by us, it will generally be issued to your original payment method within 5–10 business days.

Additional processing time may be required by your bank, credit card issuer, or payment provider, and such processing times are outside our control.

The actual time it takes for the refunded amount to appear in your account may therefore vary depending on your financial institution or payment provider.

Late or Missing Refunds

If an approved refund has not yet appeared after the applicable processing period:

Check your bank or payment account again.
Contact your credit card issuer or payment provider, as processing times may vary.
Contact your bank to confirm whether the refund is still pending.

If you have completed these steps and still have not received your refund, please contact Dymoro® Customer Support through the contact information provided on our website.

Please include your order number and any relevant refund information so that we can review the request.

Non-Returnable Items

Certain products may not qualify for voluntary return, including:

Products returned after the applicable return period
Items damaged through improper use
Products damaged through improper installation
Products modified or altered after delivery
Products missing original packaging or important accessories
Items showing excessive wear or customer-caused damage
Products damaged by improper charging, electrical misuse, or incompatible power sources
Products used outside their stated specifications
Items intentionally damaged or misused

These exclusions apply to voluntary returns and do not affect any mandatory rights or remedies you may have under applicable consumer protection laws, including rights relating to defective, damaged, misdescribed, or non-conforming products.

Emergency & Safety Products

Certain Dymoro® products, including emergency flashlights, tire inflators, window-breaking tools, and seatbelt cutters, are designed for automotive preparedness and emergency situations.

For safety and product-condition reasons, products that have been intentionally used for destructive emergency testing, such as breaking glass or cutting seatbelts, may not qualify for a voluntary return unless the product was defective or applicable law provides otherwise.

Customers should carefully review all applicable product instructions, warnings, and safety information before use.

Exchanges

If you would like to exchange an eligible product, please contact Dymoro® Customer Support first.

Availability of replacement products may depend on current inventory.

In some cases, the fastest option may be to return the original eligible product for a refund and place a new order.

Any exchange remains subject to the applicable return conditions and product availability.

Return Instructions

Please do not return products without contacting us first and receiving return authorization.

Return locations may vary depending on the product, order, fulfillment location, and applicable logistics arrangements.

After your return request is approved, we will provide:

Return authorization
The applicable return address
Return shipping instructions
Packaging instructions, where applicable
Any additional information required for your return

Please include your:

Order number
Full name
Product information
Reason for your return

when contacting us.

Do not return products without prior authorization. After your return request is approved, we will provide the applicable return address and return instructions based on your order and fulfillment location.

Returns sent to an unauthorized address, manufacturer, supplier, or warehouse without our instructions may result in delays or may not be accepted.

Where applicable law gives you a statutory right to return or withdraw from a purchase, nothing in this return authorization process is intended to reduce or eliminate that right.

Nothing in this Return & Refund Policy limits any mandatory cancellation, withdrawal, return, or refund rights available to consumers under applicable laws.

Contact Us

If you have questions regarding:

Order cancellations
Returns
Refunds
Exchanges
Damaged products
Defective products
Missing accessories
Incorrect orders
Return shipping
Return addresses

please contact Dymoro® Customer Support.

Email: service@dymoro.com

Please include your order number whenever possible so that we can locate your purchase and assist you more efficiently.

Business Information

Dymoro® is operated by Zhengzhou Xiaoleya Network Technology Co., Ltd.

For questions regarding returns or refunds, please contact us at service@dymoro.com before returning any product.

Company: Zhengzhou Xiaoleya Network Technology Co., Ltd.

Brand: Dymoro®

Address:
Room 506, Building B, Lvdu Plaza
No. 76 Zhengbian Road
Guancheng Hui District
Zhengzhou City, Henan Province
450000, China